HADDOCK jobs remain in "Queued" status for over a day

HADDOCK
1

Dear HADDOCK Support Team,

I am experiencing an issue with the HADDOCK web server.

My jobs submitted on July 15 have all remained in “Queued” status and have not started running. In addition, my colleague also submitted jobs on July 14, and those jobs are still in the “Queued” state as well.

Since jobs submitted on different dates and from different users have not started, I was wondering if there is currently a queue backlog or a server-side issue.

Could you please let us know if this is a known problem or if there is anything we should do?

Thank you very much for your time and assistance.

Best regards,

HY

2

There is indeed a backlog of jobs causes by issues with the HTC resources used by the server (outside our control).

So be patient :slight_smile:

3

Hi ,I hope you are doing well.
There are still backlog. How long do we have to wait?

4

Still a backlog, but also a lot of submissions - the server is processing around 800 jobs per day

Your jobs seem to have been pending since quite some time, which is unusual…