HADDOCK account still pending service activation after email confirmation

Dear HADDOCK support team,

My registered account email: ngzhang@chimebiologics.com

I have finished email confirmation and received the welcome‑active email from BonvinLab.
Nevertheless, after logging into the web portal, the warning “Your account has not been activated yet” still persists, and I cannot submit any docking jobs.

This account will be used for purely non‑commercial academic research work at Chime Biologics. Could you please review my account application?

Thank you very much.

Best regards,
Wing Ting