Successfully submitted job returns "failed"

I successfully submitted a job to DISVIS with two molecules (one that is 486 a.a.) and the other about the same size with a cross-linking restraint file. I had to edit the .pdb files to get them past the error checks, but the job submitted fine. But the result says simply “failed”. I don’t know what to do with this as there is no guidance as to what went wrong. Any suggestions? I really need this analysis to verify which cross-links make sense and which don’t. Thanks for any help.

Which error checks did you get and what was the run identification?

*However there was indeed an issue in the server that should have been resolved now, please try again! :slight_smile: