# Webserver stall **URL:** \ **Category:** HADDOCK\ **Created:** [July 20, 2022, 1:07pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815 "2022-07-20T13:07:20Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![bgbobayd](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bgbobayd](https://ask.bioexcel.eu/u/bgbobayd)\ **Post date:** [July 20, 2022, 1:07pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/1 "2022-07-20T13:07:20Z")
Good morning all - My colleague and I started a few runs last Friday (the 15th), they seem to have stalled (they have not moved in “% done” in a few days). Is there the ability to download the files that have been created so far so we can what the problem is? Best, Ben ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [July 20, 2022, 2:05pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/2 "2022-07-20T14:05:50Z")
We don’t see any active run from Friday 15th on our servers… ---
**Author:** ![bgbobayd](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bgbobayd](https://ask.bioexcel.eu/u/bgbobayd)\ **Post date:** [July 20, 2022, 2:42pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/3 "2022-07-20T14:42:22Z")
Dr. Bonvin - Not sure what is going on then. Here are the job names of the runs: ALLRDC\_SPLIT\_AMBIG1\_VEAN\_SANI ALLRDC\_NOSPLIT\_AMBIG1\_VEAN\_SANI One is stalled at 100% on it1, 0% on itw The other is stalled at 99.5% on it1, 0% on itw Best, Ben ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [July 20, 2022, 6:25pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/4 "2022-07-20T18:25:01Z")
Found them! It looks like you have hit a feature. The current code only supports 5 sets of RDCs… I tweaked your runs to make them continue. But if you submit a similar run it will hang again until we fix this issue. ---
**Author:** ![bgbobayd](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bgbobayd](https://ask.bioexcel.eu/u/bgbobayd)\ **Post date:** [July 20, 2022, 6:58pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/5 "2022-07-20T18:58:19Z")
Dr. Bonvin - Thanks for this! One more thing though, the “ALLRDC\_SPLIT\_AMBIG1\_VEAN\_SANI” run is only 23MB when downloaded and there is no “structures” directory. Is it salvageable? Best, Ben ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [July 20, 2022, 8:40pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/6 "2022-07-20T20:40:35Z")
Something must have gone wrong in the post processing… try later to see if the archive has changed- if not then I am afraid it is lost We should soon have a fix to support up to 10 RDC sets ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [July 21, 2022, 2:54pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/7 "2022-07-21T14:54:57Z")
Hi Ben, The server has been updated to support 10 RDC restraint sets. Can you please test if all goes fine with your system? ---
**Author:** ![bgbobayd](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bgbobayd](https://ask.bioexcel.eu/u/bgbobayd)\ **Post date:** [July 22, 2022, 12:44pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/8 "2022-07-22T12:44:53Z")
Dr. Bonvin - It does not appear to be fixed. It has been stalled at it1 at 99.5% for a while. Here is the name of the run: **all\_rdc\_ambig\_1\_vean\_sani** Best, Ben ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [July 22, 2022, 2:27pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/9 "2022-07-22T14:27:17Z")
That’s a different issue - you have models failing … Actually the problem comes from the tensors which are not yet used in the first stages and float away, causing numerical problems in your case. Another feature that should be fixable. ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [July 28, 2022, 6:37pm UTC](https://ask.bioexcel.eu/t/webserver-stall/3815/10 "2022-07-28T18:37:46Z")
Hi Ben I successfully rerun your run (without errors) - you seem to have had bad luck… Anyway we now implemented a fix to make sure the tensor moving away is not leading to numerical issues. Give it another try!