# Unable to submit a new job — account not activated

**URL:** <https://ask.bioexcel.eu/t/unable-to-submit-a-new-job-account-not-activated/6258>\
**Category:** HADDOCK\
**Created:** [September 14, 2026, 3:49pm UTC](https://ask.bioexcel.eu/t/unable-to-submit-a-new-job-account-not-activated/6258 "2026-09-14T15:49:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ksz910](https://avatars.discourse-cdn.com/v4/letter/k/aca169/32.png) [@ksz910](https://ask.bioexcel.eu/u/ksz910)\
**Post date:** [September 14, 2026, 3:49pm UTC](https://ask.bioexcel.eu/t/unable-to-submit-a-new-job-account-not-activated/6258/1 "2026-09-14T15:49:51Z")

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Hello HADDOCK support team,

I can log in to the HADDOCK web portal at [HADDOCK Web Server](https://wenmr.science.uu.nl/haddock2.4/), but it displays “Your account has not been activated yet.” When I click “Submit a new job,” I am returned to the home page instead of the submission form.

Could you help me check the activation status and advise whether email verification or any additional registration information is required? I can provide my registered email privately.

Thank you.

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [September 15, 2026, 7:14am UTC](https://ask.bioexcel.eu/t/unable-to-submit-a-new-job-account-not-activated/6258/2 "2026-09-15T07:14:33Z")

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All account have been activated (this is a manual step - the email is indeed confusing).