# Result page not loading in CPORT

**URL:** <https://ask.bioexcel.eu/t/result-page-not-loading-in-cport/3969>\
**Category:** Uncategorized\
**Created:** [November 3, 2022, 4:02am UTC](https://ask.bioexcel.eu/t/result-page-not-loading-in-cport/3969 "2022-11-03T04:02:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Swaiba](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@Swaiba](https://ask.bioexcel.eu/u/Swaiba)\
**Post date:** [November 3, 2022, 4:02am UTC](https://ask.bioexcel.eu/t/result-page-not-loading-in-cport/3969/1 "2022-11-03T04:02:06Z")

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Hi, I’m trying to run a job in CPORT, but after inputing my PDB file and clicking on ‘submit’ the result page seems to browse for forever. What could be the solution for this issue?

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [November 3, 2022, 11:06am UTC](https://ask.bioexcel.eu/t/result-page-not-loading-in-cport/3969/2 "2022-11-03T11:06:53Z")

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Hi there

I just tested with a PDB entry (1CRN) and it worked fine.

What are you predicting?  
Make sure to exclude any non protein components to avoid problems

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<div class="post-metadata">

**Author:** ![Swaiba](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@Swaiba](https://ask.bioexcel.eu/u/Swaiba)\
**Post date:** [November 7, 2022, 1:55am UTC](https://ask.bioexcel.eu/t/result-page-not-loading-in-cport/3969/3 "2022-11-07T01:55:35Z")

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I am predicting active and passive residues in a protein receptor. Fixed my pdb file and the issue was resolved.  
Thanks a bunch for your suggestion.