# Registered e-mail
**URL:** https://ask.bioexcel.eu/t/registered-e-mail/6097
**Category:** HADDOCK
**Tags:** haddock, support
**Created:** [April 28, 2026, 3:39am UTC](https://ask.bioexcel.eu/t/registered-e-mail/6097 "2026-04-28T03:39:26Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@KKH](https://ask.bioexcel.eu/u/KKH)
#### Post date: [April 28, 2026, 3:39am UTC](https://ask.bioexcel.eu/t/registered-e-mail/6097/1 "2026-04-28T03:39:26Z")
I signed up a while ago, but when I try to do anything, “Your account has not been activated yet, you won’t be able to use the services until it is activated. If your request is pending for more than 24h, please send an email to with your registered e-mail.” appears. I don’t understand where to turn with this problem, I registered back on March 19th, in theory everything should already be working. I have received an activation email, and activated my account.
I logged in using email: [rsiv94@naver.com](mailto:rsiv94@naver.com)
---
### Author:  [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)
#### Post date: [April 28, 2026, 6:44am UTC](https://ask.bioexcel.eu/t/registered-e-mail/6097/2 "2026-04-28T06:44:20Z")
Unless you have confirmed your email (look in your spam folder for an email from our server), we can’t do anything.
And do fill valid registration information