# Question regarding queue/running time in pmx: generate hybrid protein structure and topology

**URL:** <https://ask.bioexcel.eu/t/question-regarding-queue-running-time-in-pmx-generate-hybrid-protein-structure-and-topology/4941>\
**Category:** Uncategorized\
**Created:** [April 24, 2024, 9:10pm UTC](https://ask.bioexcel.eu/t/question-regarding-queue-running-time-in-pmx-generate-hybrid-protein-structure-and-topology/4941 "2024-04-24T21:10:39Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![indranimoni](https://avatars.discourse-cdn.com/v4/letter/i/cab0a1/32.png) [@indranimoni](https://ask.bioexcel.eu/u/indranimoni)\
**Post date:** [April 24, 2024, 9:10pm UTC](https://ask.bioexcel.eu/t/question-regarding-queue-running-time-in-pmx-generate-hybrid-protein-structure-and-topology/4941/1 "2024-04-24T21:10:39Z")

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Dear users,  
I frequently used the PMX weblink ([http://pmx.mpibpc.mpg.de/](http://pmx.mpibpc.mpg.de/)) to generate hybrid structures. In last few weeks whenever I submit a job to generate hybrid structure, I’m not getting the outputfiles. It only shows that “Your job is still in the queue/running”. I also add my emails so that if I get a email notification when the job will finish. But I never gets an email either. I’m not running any scan. Just hybrid structure of a single mutation. Usually it takes a few second. Does anyone face similar issue like me. I tried using Chrome, Firefox, Edge browser but facing same problem. Please let me know if you have any suggestions.