# Prodigy server not working **URL:** \ **Category:** PRODIGY\ **Created:** [February 15, 2023, 2:01am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113 "2023-02-15T02:01:59Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![GraceR](https://avatars.discourse-cdn.com/v4/letter/g/8e7dd6/32.png) [@GraceR](https://ask.bioexcel.eu/u/GraceR)\ **Post date:** [February 15, 2023, 2:01am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/1 "2023-02-15T02:01:59Z")
Hello, I’ve been trying to use the Prodigy server, however it appears to be not working properly - once I have submitted the request, it is queueing but I am not getting results (even after a full day of waiting). I don’t want to put in additional requests and back it up - is there a problem with it currently? Thanks Grace ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [February 15, 2023, 6:45am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/2 "2023-02-15T06:45:33Z")
Hi there, the Prodigy service has been migrated and we are making some tweaks to ensure both it’s stability and throughput, runs might temporarily take a bit more than normal. ---
**Author:** ![Franz](https://avatars.discourse-cdn.com/v4/letter/f/c37758/32.png) [@Franz](https://ask.bioexcel.eu/u/Franz)\ **Post date:** [March 9, 2023, 9:17pm UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/3 "2023-03-09T21:17:39Z")
Hello, Are you guys still working on migrating the Prodigy service? I get the following error when I try to use Prodigy: “Output not found, please report this error and the run\_id: 3QfiiejY”. Please let me know. Thank you, Franz ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [March 10, 2023, 5:24am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/4 "2023-03-10T05:24:13Z")
Thanks for reporting this issue, indeed yesterday I applied the last patch for the migration which might have caused the error you are seeing. \*EDIT: actually there is an ongoing issue which causes some, but not all, runs to fail. We’ll work in a patch and keep you updated. 👷🏽‍♂️ \*EDIT-2: I’ve applied a patch that should have fixed it, please re-submit and let me know if you find any other issues. ---
**Author:** ![Franz](https://avatars.discourse-cdn.com/v4/letter/f/c37758/32.png) [@Franz](https://ask.bioexcel.eu/u/Franz)\ **Post date:** [March 11, 2023, 5:52am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/5 "2023-03-11T05:52:36Z")
Hello, I tried resubmitting my file, and it worked perfectly! I appreciate your help. Best, Franz ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [March 11, 2023, 6:52am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/6 "2023-03-11T06:52:29Z")
Nice! Thanks for the update. 🤓 ---
**Author:** ![LeaAraujo](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LeaAraujo](https://ask.bioexcel.eu/u/LeaAraujo)\ **Post date:** [March 28, 2023, 1:47am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/7 "2023-03-28T01:47:38Z")
Hello, I am trying to summit a file containing results from a protein protein docking, but I get the following error: run 3QtWR9eZ is no longer accessible, please re-submit. Please help me. ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [March 28, 2023, 6:35am UTC](https://ask.bioexcel.eu/t/prodigy-server-not-working/4113/8 "2023-03-28T06:35:37Z")
Thanks for reaching out about this issue, did you try to re-submit?