# Problem with activation

**URL:** <https://ask.bioexcel.eu/t/problem-with-activation/6066>\
**Category:** HADDOCK\
**Tags:** support\
**Created:** [April 9, 2026, 9:30am UTC](https://ask.bioexcel.eu/t/problem-with-activation/6066 "2026-04-09T09:30:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![William](https://avatars.discourse-cdn.com/v4/letter/w/b19c9b/32.png) [@William](https://ask.bioexcel.eu/u/William)\
**Post date:** [April 9, 2026, 9:30am UTC](https://ask.bioexcel.eu/t/problem-with-activation/6066/1 "2026-04-09T09:30:07Z")

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I signed up a while ago, but when I try to do anything, “Your account has not been activated yet, you won’t be able to use the services until it is activated. If your request is pending for more than 24h, please send an email to with your registered e-mail.” appears. I don’t understand where to turn with this problem, I registered back on March 19th, in theory everything should already be working. I have received an activation email, and activated my account.

I logged in using email: [gavrilovvy@my.msu.ru](mailto:gavrilovvy@my.msu.ru)

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [April 9, 2026, 11:32am UTC](https://ask.bioexcel.eu/t/problem-with-activation/6066/2 "2026-04-09T11:32:22Z")

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Dear William

We are very sorry but because of the Ukrainian situation Dutch Universities do no longer allow to provide computational services to Russian users.

You are however very welcome to run a local installation of HADDOCK.

For info visit: [Bonvin Lab](http://bonvinlab.org/software)

Best regards  
Alexandre