# Not getting notifications when runs finish

**URL:** <https://ask.bioexcel.eu/t/not-getting-notifications-when-runs-finish/651>\
**Category:** HADDOCK\
**Created:** [December 1, 2017, 3:44pm UTC](https://ask.bioexcel.eu/t/not-getting-notifications-when-runs-finish/651 "2017-12-01T15:44:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![adammccolgan](https://avatars.discourse-cdn.com/v4/letter/a/d07c76/32.png) [@adammccolgan](https://ask.bioexcel.eu/u/adammccolgan)\
**Post date:** [December 1, 2017, 3:44pm UTC](https://ask.bioexcel.eu/t/not-getting-notifications-when-runs-finish/651/1 "2017-12-01T15:44:45Z")

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Hey, my last five runs haven’t informed me when they are complete. If I click on the original email it tells me that my runs are finished but doesn’t give me anyway to access the results. It says that a graphical representation can be seen at the bottom of the page but there is none, and when I click “graphical representations” nothing happens,  
Any ideas?

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**Author:** ![mtrellet](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/mtrellet/32/42_2.png) [@mtrellet](https://ask.bioexcel.eu/u/mtrellet)\
**Post date:** [December 1, 2017, 4:08pm UTC](https://ask.bioexcel.eu/t/not-getting-notifications-when-runs-finish/651/2 "2017-12-01T16:08:11Z")

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Hello,

Could you send me by private message your user ID (10 digits - last part of your haddock results URL)?

Mikael Trellet