# My HADDOCK account not activated

**URL:** <https://ask.bioexcel.eu/t/my-haddock-account-not-activated/6287>\
**Category:** HADDOCK\
**Created:** [October 8, 2026, 2:11pm UTC](https://ask.bioexcel.eu/t/my-haddock-account-not-activated/6287 "2026-10-08T14:11:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DMMMMM](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@DMMMMM](https://ask.bioexcel.eu/u/DMMMMM)\
**Post date:** [October 8, 2026, 2:11pm UTC](https://ask.bioexcel.eu/t/my-haddock-account-not-activated/6287/1 "2026-10-08T14:11:48Z")

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Hello HADDOCK support team,

I can log in to the HADDOCK web portal at [HADDOCK Web Server](https://wenmr.science.uu.nl/haddock2.4/) , but it displays “Your account has not been activated yet.” When I click “Submit a new job,” I am returned to the home page instead of the submission form.

Could you help me check the activation status and advise whether email verification or any additional registration information is required?

My Email:3014798539@qq.com

My institution:Guangdong University of Technology

Thank you.

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [October 8, 2026, 3:44pm UTC](https://ask.bioexcel.eu/t/my-haddock-account-not-activated/6287/2 "2026-10-08T15:44:52Z")

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Now it is!