# Long DisVis run time and error

**URL:** <https://ask.bioexcel.eu/t/long-disvis-run-time-and-error/5364>\
**Category:** DISVIS\
**Created:** [December 11, 2024, 1:00pm UTC](https://ask.bioexcel.eu/t/long-disvis-run-time-and-error/5364 "2024-12-11T13:00:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Simon.comtois.marott](https://avatars.discourse-cdn.com/v4/letter/s/49beb7/32.png) [@Simon.comtois.marott](https://ask.bioexcel.eu/u/Simon.comtois.marott)\
**Post date:** [December 11, 2024, 1:00pm UTC](https://ask.bioexcel.eu/t/long-disvis-run-time-and-error/5364/1 "2024-12-11T13:00:15Z")

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Hello,

Is it possible that there is a problem with the DISVIS serveur? My search seems to run forever or I get a message error and I don’t get an email as I usually get from Haddock.

Thanks!

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**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\
**Post date:** [December 11, 2024, 4:39pm UTC](https://ask.bioexcel.eu/t/long-disvis-run-time-and-error/5364/2 "2024-12-11T16:39:48Z")

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Hi there, thanks for reporting. Indeed there was a small issue with the service, I have just deployed a patch to fix it.

Please re-submit your job, keep in mind it will take longer than usual.

Let me know if you find any other issues.