# Issue with account activation email

**URL:** <https://ask.bioexcel.eu/t/issue-with-account-activation-email/6104>\
**Category:** HADDOCK\
**Tags:** haddock\
**Created:** [May 11, 2026, 2:58pm UTC](https://ask.bioexcel.eu/t/issue-with-account-activation-email/6104 "2026-05-11T14:58:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Yuxinxx](https://avatars.discourse-cdn.com/v4/letter/y/838e76/32.png) [@Yuxinxx](https://ask.bioexcel.eu/u/Yuxinxx)\
**Post date:** [May 11, 2026, 2:58pm UTC](https://ask.bioexcel.eu/t/issue-with-account-activation-email/6104/1 "2026-05-11T14:58:36Z")

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Hi! I was trying to create an account to use haddock2.4, but I could not receive the activation email. The email address I use is an academic email: yx592@cornell.edu. I also checked junk email, but still couldn’t find it. I am wondering if you could help me activate my account or if I need to switch to another email address. Thank you with best regards.

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [May 11, 2026, 3:17pm UTC](https://ask.bioexcel.eu/t/issue-with-account-activation-email/6104/2 "2026-05-11T15:17:43Z")

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A fire in a data center has affected our university IT services and this is impacting the mail machinery of our server.

We hope that the situation will soon be resolved, but this is currently outside our control.

Sorry about that.

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [May 14, 2026, 5:35am UTC](https://ask.bioexcel.eu/t/issue-with-account-activation-email/6104/3 "2026-05-14T05:35:36Z")

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The services should now be back to normal.

So do request a new activation email.