# Is the server down or did I do something wrong

**URL:** <https://ask.bioexcel.eu/t/is-the-server-down-or-did-i-do-something-wrong/524>\
**Category:** HADDOCK\
**Created:** [October 7, 2017, 7:59pm UTC](https://ask.bioexcel.eu/t/is-the-server-down-or-did-i-do-something-wrong/524 "2017-10-07T19:59:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Masalemi](https://avatars.discourse-cdn.com/v4/letter/m/b487fb/32.png) [@Masalemi](https://ask.bioexcel.eu/u/Masalemi)\
**Post date:** [October 7, 2017, 7:59pm UTC](https://ask.bioexcel.eu/t/is-the-server-down-or-did-i-do-something-wrong/524/1 "2017-10-07T19:59:59Z")

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On October 5th I submitted and job named restart\_noF3 (it is number 3 because I forgot to fix the formatting issues in the PDB the first 2 times) anyway I received an email saying that my job is in the queue later that day however that was almost 48 hours ago and it still is only in the queue. I was just wondering if this is due to a problem with the server, which is fine, or the problem was on my end and I could possibly do something about it. Thanks for the help.

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [October 8, 2017, 4:03pm UTC](https://ask.bioexcel.eu/t/is-the-server-down-or-did-i-do-something-wrong/524/2 "2017-10-08T16:03:34Z")

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Hi Max

We have been experiencing problems with the grid submission (the EGI grid is powering our HADDOCK portal - see www.egi.eu). This has delayed runs and caused a large queue.

Submission is fine again, so jobs are proceeding, however at a slower rate than normal since some issues are still not solved. This is unfortunately outside our control.

All the best  
Alexandre