# HADDOCK2.4 Job Stuck in 'Queued' Status for Several Days - Seeking Assistance **URL:** \ **Category:** HADDOCK\ **Tags:** haddock, support\ **Created:** [November 4, 2025, 5:14pm UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935 "2025-11-04T17:14:22Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![wengh](https://avatars.discourse-cdn.com/v4/letter/w/f04885/32.png) [@wengh](https://ask.bioexcel.eu/u/wengh)\ **Post date:** [November 4, 2025, 5:14pm UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935/1 "2025-11-04T17:14:22Z")
Dear HADDOCK Support Team and Community, I am a Master’s student currently using the HADDOCK web server (specifically **HADDOCK2.4** ) for my research on **protein-glycan docking simulations**. I have been successfully utilizing the server for the past couple of weeks, accessing it through my **university network**. Previously, my jobs would typically run and provide results within a reasonable timeframe, usually **4-6 hours**. ### **The Issue** - **Timeline:** Starting approximately **five days ago** , all my submitted jobs have been **permanently stuck** with the status: **“Status: Queued”**. - **Context:** This is happening despite using the **exact same network connection and computer** that I used successfully before this issue arose. - **Attempted Solutions:** I have tried **deleting and resubmitting** the jobs multiple times, but the outcome remains the same—they immediately go into a prolonged ‘Queued’ state without ever starting the calculation. ### **Request for Help** - **What steps can I take to resolve this and allow my HADDOCK2.4 jobs to start running again?** Any guidance or information on the current server status would be highly appreciated. I am currently unable to utilize HADDOCK2.4 for my simulations. Thank you very much for your time and assistance. Best regards, wengh The HADDOCK category is meant to discuss any HADDOCK-related issue. For general information about HADDOCK refer to [HADDOCK – Bonvin Lab](http://www.bonvinlab.org/software/haddock2.4) ---
**Author:** ![LBCVini](https://avatars.discourse-cdn.com/v4/letter/l/b4bc9f/32.png) [@LBCVini](https://ask.bioexcel.eu/u/LBCVini)\ **Post date:** [November 5, 2025, 3:16am UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935/2 "2025-11-05T03:16:33Z")
I am having the same issue, and it started around the same time ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [November 5, 2025, 9:31am UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935/3 "2025-11-05T09:31:51Z")
Dear all Because of unforeseen issues with the HTC infrastructure used to execute HADDOCK workloads, the server capacity is currently limited, which has caused a long queue of submissions. We hope the situation will revert to normal soon, but this is not something we have under our control. ---
**Author:** ![LBCVini](https://avatars.discourse-cdn.com/v4/letter/l/b4bc9f/32.png) [@LBCVini](https://ask.bioexcel.eu/u/LBCVini)\ **Post date:** [November 5, 2025, 2:17pm UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935/4 "2025-11-05T14:17:09Z")
I appreaciate the answer! ---
**Author:** ![wengh](https://avatars.discourse-cdn.com/v4/letter/w/f04885/32.png) [@wengh](https://ask.bioexcel.eu/u/wengh)\ **Post date:** [November 7, 2025, 6:13pm UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935/5 "2025-11-07T18:13:46Z")
Apologies, I just saw this. Thank you very much for the update! ---
**Author:** ![jing](https://avatars.discourse-cdn.com/v4/letter/j/71e660/32.png) [@jing](https://ask.bioexcel.eu/u/jing)\ **Post date:** [November 10, 2025, 9:45am UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935/6 "2025-11-10T09:45:31Z")
**Has it returned to normal? I encountered the same problem and submitted the file around 23:00 on November 5th.** ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [November 10, 2025, 9:46am UTC](https://ask.bioexcel.eu/t/haddock2-4-job-stuck-in-queued-status-for-several-days-seeking-assistance/5935/7 "2025-11-10T09:46:45Z")
The situation has improved indeed - still some issues, but enough throughput for now.