# HADDOCK account not activated

**URL:** <https://ask.bioexcel.eu/t/haddock-account-not-activated/6273>\
**Category:** HADDOCK\
**Created:** [September 23, 2026, 9:24am UTC](https://ask.bioexcel.eu/t/haddock-account-not-activated/6273 "2026-09-23T09:24:03Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![18332008013](https://avatars.discourse-cdn.com/v4/letter/1/67e7ee/32.png) [@18332008013](https://ask.bioexcel.eu/u/18332008013)\
**Post date:** [September 23, 2026, 9:24am UTC](https://ask.bioexcel.eu/t/haddock-account-not-activated/6273/1 "2026-09-23T09:24:03Z")

</div>

Hello,

I registered on the WeNMR portal and received the e-mail “Your HADDOCK  
account is now active, welcome to the platform!”. However, when I log in to  
the HADDOCK web server ( [HADDOCK Web Server](https://wenmr.science.uu.nl/haddock2.4/) ) the  
following banner is always displayed:

“Your account has not been activated yet, you won’t be able to use the  
services until it is activated.”

As a result I cannot submit a docking job: clicking “Submit” always  
redirects me back to the WeNMR portal “Services” page in a loop.

Already tried: logging out and back in, incognito window, a different  
browser, clearing cookies, and clicking “Go to service” again.

Registered e-mail: [18332008013@163.com](mailto:18332008013@163.com)  
Username: Lily

Could you please activate my account manually? Thank you very much.

Best regards,  
Lily