# HADDOCK account has not been activated **URL:** \ **Category:** HADDOCK\ **Tags:** haddock\ **Created:** [September 8, 2026, 7:45am UTC](https://ask.bioexcel.eu/t/haddock-account-has-not-been-activated/6247 "2026-09-08T07:45:54Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Anan](https://avatars.discourse-cdn.com/v4/letter/a/f07891/32.png) [@Anan](https://ask.bioexcel.eu/u/Anan)\ **Post date:** [September 8, 2026, 7:45am UTC](https://ask.bioexcel.eu/t/haddock-account-has-not-been-activated/6247/1 "2026-09-08T07:45:54Z")
I signed up a while ago, but when I try to do anything, “Your account has not been activated yet, you won’t be able to use the services until it is activated. If your request is pending for more than 24h, please send an email to with your registered e-mail.” appears. I used email [1240469301@qq.com](mailto:1240469301@qq.com). I have clicked on the email to confirm my account and click the confirm email button. Best regards ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [September 8, 2026, 8:21am UTC](https://ask.bioexcel.eu/t/haddock-account-has-not-been-activated/6247/2 "2026-09-08T08:21:01Z")
It should be active now