# Got no error mail

**URL:** <https://ask.bioexcel.eu/t/got-no-error-mail/1544>\
**Category:** HADDOCK\
**Created:** [April 23, 2019, 6:40pm UTC](https://ask.bioexcel.eu/t/got-no-error-mail/1544 "2019-04-23T18:40:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ctueting](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@ctueting](https://ask.bioexcel.eu/u/ctueting)\
**Post date:** [April 23, 2019, 6:40pm UTC](https://ask.bioexcel.eu/t/got-no-error-mail/1544/1 "2019-04-23T18:40:26Z")

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I try to dock proteins using the multibody interface, but got an error:

**Status: ERROR**

There was an error in the processing of the data. Your have been notified by email about the possible cause.

A solution to your problem might possibly be found in [ask.bioexcel.eu](https://ask.bioexcel.eu)

So far so good, but I would like to check, what could be the possible cause, but I did not recive any mail at all.

Could this be a problem with the internal mail filters of my university (because we also dont have a spam folder)?

Thx for your help

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [April 23, 2019, 7:07pm UTC](https://ask.bioexcel.eu/t/got-no-error-mail/1544/2 "2019-04-23T19:07:02Z")

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Check your spam folder.

Check your email in your registration page on the server (eventually changed it)