# Error submitting HADDOCK 2.4 runs **URL:** \ **Category:** HADDOCK\ **Created:** [September 30, 2022, 5:54pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926 "2022-09-30T17:54:40Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![marellacanny](https://avatars.discourse-cdn.com/v4/letter/m/3be4f8/32.png) [@marellacanny](https://ask.bioexcel.eu/u/marellacanny)\ **Post date:** [September 30, 2022, 5:54pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/1 "2022-09-30T17:54:40Z")
Hello! I have been getting an error when I try to submit runs in HADDOCK 2.4, even on runs that use the exact same input PDBs and .tbl files that I have used successfully before. After I hit the submit button, I get the notification of “Error preparing HADDOCK simulation, please check your input data.” Don’t know if any one else is encountering this or not… ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [September 30, 2022, 6:24pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/2 "2022-09-30T18:24:21Z")
An update of the server had resulted in some feature when submitting an ensemble. This should be fixed now. So if you were submitting an ensemble please try again ---
**Author:** ![marellacanny](https://avatars.discourse-cdn.com/v4/letter/m/3be4f8/32.png) [@marellacanny](https://ask.bioexcel.eu/u/marellacanny)\ **Post date:** [September 30, 2022, 6:39pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/3 "2022-09-30T18:39:40Z")
I’ve tried with and without the ensemble. Runs were working just fine with and without as of Sept 27th. After that I haven’t been able to get any docking to go. ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [September 30, 2022, 10:01pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/4 "2022-09-30T22:01:52Z")
There are runs going through fine. What kind of system are you docking? And runID you can share? Without more info we can’t do anything ---
**Author:** ![Jianchao](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@Jianchao](https://ask.bioexcel.eu/u/Jianchao)\ **Post date:** [October 2, 2022, 1:53am UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/5 "2022-10-02T01:53:14Z")
Hi! I meet the same issue for my new run and after I rerun the old and successful docking, I still get the error above. I am docking a protein-RNA complex with another protein and both inputs are edited as a single chain. RunID: 178285 I shared is the previous and successful run on 09/27/2022. Thank you, Jianchao ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [October 2, 2022, 11:51am UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/6 "2022-10-02T11:51:32Z")
Thanks for reporting the error, we will investigate what can be the issue. ---
**Author:** ![marellacanny](https://avatars.discourse-cdn.com/v4/letter/m/3be4f8/32.png) [@marellacanny](https://ask.bioexcel.eu/u/marellacanny)\ **Post date:** [October 3, 2022, 2:40pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/7 "2022-10-03T14:40:42Z")
Hi! In case it helps, one of my successful runs that now gets the error above upon submission was RunID: 178313. -Marella ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [October 3, 2022, 5:09pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/8 "2022-10-03T17:09:38Z")
thanks @marellacanny that does help a lot, I’ll let you know once I find and fix the bug 🪲 ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [October 4, 2022, 4:02pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/9 "2022-10-04T16:02:44Z")
@marellacanny @Jianchao I’ve applied several patches to the server - could you please try to submit again and let me know if the issues are fixed?🧑🏽‍🔧 ---
**Author:** ![marellacanny](https://avatars.discourse-cdn.com/v4/letter/m/3be4f8/32.png) [@marellacanny](https://ask.bioexcel.eu/u/marellacanny)\ **Post date:** [October 4, 2022, 4:48pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/10 "2022-10-04T16:48:52Z")
Yay! I was able to successfully submit two jobs and my lab mate submitted a couple of jobs on a different project. I will report back if the runs fail, but otherwise we are back in business! Thanks! ---
**Author:** ![Jianchao](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@Jianchao](https://ask.bioexcel.eu/u/Jianchao)\ **Post date:** [October 4, 2022, 8:29pm UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/11 "2022-10-04T20:29:01Z")
Yes. I also could submit my new job this time and the run was finished successfully. Thanks for your help! ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [October 5, 2022, 6:47am UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/12 "2022-10-05T06:47:12Z")
Nice!! Let us know if you run in any other issues and happy Haddocking 😃 ---
**Author:** ![jinelle](https://avatars.discourse-cdn.com/v4/letter/j/35a633/32.png) [@jinelle](https://ask.bioexcel.eu/u/jinelle)\ **Post date:** [November 9, 2022, 3:44am UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/13 "2022-11-09T03:44:56Z")
hello! Upon trying to access the haddock web server and trying to submit a job, we have encountered an error and can’t submit the request. The error is shown below: ![image](https://europe1.discourse-cdn.com/flex013/uploads/bioexcel/original/1X/2f229f59e13aa6191903218f75b435efe75ebc28.png) Is this a problem on my end or are the servers really unavailable at the moment? ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [November 9, 2022, 6:59am UTC](https://ask.bioexcel.eu/t/error-submitting-haddock-2-4-runs/3926/14 "2022-11-09T06:59:44Z")
Thanks for reporting this @jinelle, yes indeed there was a small issue with it. I’ve solved it and re-started the server, please try again! 🧑🏽‍🔧