# Error in generating DISVIS output; job Id 1743432 **URL:** \ **Category:** DISVIS\ **Created:** [July 27, 2026, 7:30am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211 "2026-07-27T07:30:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![bharti04](https://avatars.discourse-cdn.com/v4/letter/b/7feea3/32.png) [@bharti04](https://ask.bioexcel.eu/u/bharti04)\ **Post date:** [July 27, 2026, 7:30am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/1 "2026-07-27T07:30:16Z")
@honoratorv I tried to run DisVis for my protein. It always showed this error “Output not found, please report this error and the id: 1743432”. ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [August 3, 2026, 8:06pm UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/2 "2026-08-03T20:06:48Z")
thanks for reporting. the issue was on our side, I have just deployed a patch - please try running again and let me know if you still get the same error. ---
**Author:** ![bharti04](https://avatars.discourse-cdn.com/v4/letter/b/7feea3/32.png) [@bharti04](https://ask.bioexcel.eu/u/bharti04)\ **Post date:** [August 4, 2026, 10:07am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/3 "2026-08-04T10:07:27Z")
@honoratorv Thank you so much.. now its working but it is showing error in restraint file, that I am fixing now. ---
**Author:** ![bharti04](https://avatars.discourse-cdn.com/v4/letter/b/7feea3/32.png) [@bharti04](https://ask.bioexcel.eu/u/bharti04)\ **Post date:** [August 5, 2026, 2:26pm UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/5 "2026-08-05T14:26:13Z")
@honoratorv Thank you for the help. I successfully ran and processed my job for DISVIS. The output has been generated "[Archive of the complete run with images](https://wenmr.science.uu.nl/disvis/download_results/43USmD-r)"but after downloading it doesnt show any files and winRaR keep on displaying that its corrupted. The size of the output is 40B. Is it really the problem with my system or their is no output generated. ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [August 5, 2026, 7:37pm UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/6 "2026-08-05T19:37:50Z")
thanks for reporting this one as well, there was an issue with the creation of the archive in which it ended up corrupted, this was on our side. I have just deployed an update and it should be fixed now, please re-run your analysis and let me know if there are any issues 🧑‍🔧 ---
**Author:** ![bharti04](https://avatars.discourse-cdn.com/v4/letter/b/7feea3/32.png) [@bharti04](https://ask.bioexcel.eu/u/bharti04)\ **Post date:** [August 6, 2026, 8:28am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/7 "2026-08-06T08:28:38Z")
Thank you so much. Now its working and results have been generated with all the images and output files. I have one more doubt. I have the XL-MS data for my protein-protein complex. I want to know, if a protein complex is multimeric and I have 2 or more chains as fixed chain and 2 chains in scanning chain. Is it possible to submit multimeric chains as input chains? ---
**Author:** ![honoratorv](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/honoratorv/32/672_2.png) [@honoratorv](https://ask.bioexcel.eu/u/honoratorv)\ **Post date:** [August 6, 2026, 8:50am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/8 "2026-08-06T08:50:51Z")
glad to know its functional 🙂 > I have one more doubt. I have the XL-MS data for my protein-protein complex. I want to know, if a protein complex is multimeric and I have 2 or more chains as fixed chain and 2 chains in scanning chain. Is it possible to submit multimeric chains as input chains? that one is a question for @amjjbonvin ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [August 6, 2026, 8:56am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/9 "2026-08-06T08:56:14Z")
DISVIS can only scan two molecules at the time. So it can not answer your multimeric question. We have a related tutorial for this. Check: [ | ![banner_education-thin.jpg](https://europe1.discourse-cdn.com/flex013/uploads/bioexcel/original/1X/9cfac13c84d79c2705cfd715146e27e79620f62a.jpeg) | | [Modelling a homo-oligomeric complex from MS cross-links](https://www.bonvinlab.org/education/HADDOCK24/XL-MS-oligomer/) [bonvinlab.org](https://www.bonvinlab.org/education/HADDOCK24/XL-MS-oligomer/) | ](https://www.bonvinlab.org/education/HADDOCK24/XL-MS-oligomer/) ---
**Author:** ![bharti04](https://avatars.discourse-cdn.com/v4/letter/b/7feea3/32.png) [@bharti04](https://ask.bioexcel.eu/u/bharti04)\ **Post date:** [August 6, 2026, 9:08am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211/10 "2026-08-06T09:08:43Z")
Thank you for the help and tutorial suggestion.