# Email not working :( **URL:** \ **Category:** HADDOCK\ **Created:** [October 22, 2019, 10:40am UTC](https://ask.bioexcel.eu/t/email-not-working/1732 "2019-10-22T10:40:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![nelgho](https://avatars.discourse-cdn.com/v4/letter/n/2acd7d/32.png) [@nelgho](https://ask.bioexcel.eu/u/nelgho)\ **Post date:** [October 22, 2019, 10:40am UTC](https://ask.bioexcel.eu/t/email-not-working/1732/1 "2019-10-22T10:40:28Z")
Dear all, I have successfully carried out a protein-protein interface prediction calculation using the web server. After job submission I received the message: “You will be notified on the status of your docking run by email to [nelgho@gmail.com](mailto:nelgho@gmail.com)” but after completion (which I could follow via the online link) I never received any email. I have been monitoring my SPAM folder as well as all folders in my gmail account. Can anybody explain what may be going on? Thank you! ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [October 22, 2019, 12:22pm UTC](https://ask.bioexcel.eu/t/email-not-working/1732/2 "2019-10-22T12:22:03Z")
Just tested - emails are being sent (and I am receiving them fine). So the problem does not seem to be at our end. ---
**Author:** ![nelgho](https://avatars.discourse-cdn.com/v4/letter/n/2acd7d/32.png) [@nelgho](https://ask.bioexcel.eu/u/nelgho)\ **Post date:** [October 22, 2019, 7:15pm UTC](https://ask.bioexcel.eu/t/email-not-working/1732/3 "2019-10-22T19:15:03Z")
I created another account with a different email address and again I am not receiving any mails, aside from the first two confirming that the account was created, which at least confirms that my email is valid. What could be going on? Any way someone on your end could check a sort of log? ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [October 22, 2019, 7:52pm UTC](https://ask.bioexcel.eu/t/email-not-working/1732/4 "2019-10-22T19:52:34Z")
Nothing wrong in our log files. Email are sent to gmail accounts without problems (I just tested) And otherwise contact us directly to provide your HADDOCK credentials/email to [haddock.support@gmail.com](mailto:haddock.support@gmail.com) ---
**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Post date:** [October 23, 2019, 10:55am UTC](https://ask.bioexcel.eu/t/email-not-working/1732/5 "2019-10-23T10:55:51Z")
Problem solved - was another server giving email problems. ---
**Author:** ![Marija](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/marija/32/278_2.png) [@Marija](https://ask.bioexcel.eu/u/Marija)\ **Post date:** [August 22, 2022, 9:03am UTC](https://ask.bioexcel.eu/t/email-not-working/1732/6 "2022-08-22T09:03:03Z")
Dear all, I am submitting my jobs to to HADDOCK2.2 Multi-body interface but **not getting** the email: **You HADDOCK docking run has been added to the queue** I checked my email-box, it is active and I can receive the emails. Could you please take a look why I am not getting the status-update emails My HADDOCK ID: 5046414253 Thank you for your time, Marija ---
**Author:** ![Marija](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/marija/32/278_2.png) [@Marija](https://ask.bioexcel.eu/u/Marija)\ **Post date:** [August 23, 2022, 10:57am UTC](https://ask.bioexcel.eu/t/email-not-working/1732/7 "2022-08-23T10:57:49Z")
Dear all, I have a problem since yesterday that I am not getting notification emails after submitting to HD2.2 Multi-body interface: neither **You HADDOCK docking run has been added to the queue** nor **You HADDOCK run has finished** I have checked all possible folders (including Junk Email) so I am definetly not getting the notifications, although I saw that the last job I have submitted yesterday is already finished. My HADDOCK ID: 5046414253 Could you please take a look on this problem. With best regards, Marija