# Disvis webserver error output

**URL:** <https://ask.bioexcel.eu/t/disvis-webserver-error-output/4738>\
**Category:** DISVIS\
**Created:** [December 21, 2023, 4:30pm UTC](https://ask.bioexcel.eu/t/disvis-webserver-error-output/4738 "2023-12-21T16:30:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![andreagraziadei](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@andreagraziadei](https://ask.bioexcel.eu/u/andreagraziadei)\
**Post date:** [December 21, 2023, 4:30pm UTC](https://ask.bioexcel.eu/t/disvis-webserver-error-output/4738/1 "2023-12-21T16:30:36Z")

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I am doing a run on the webserver and i see this error

Output not found, please report this error and the run\_id: agc\_3TS420Dz

I have never seen this one before- I am pretty sure the files are formatted correctly… any clues?

thanks!

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**Author:** ![DiT](https://avatars.discourse-cdn.com/v4/letter/d/bcef8e/32.png) [@DiT](https://ask.bioexcel.eu/u/DiT)\
**Post date:** [January 2, 2024, 2:05pm UTC](https://ask.bioexcel.eu/t/disvis-webserver-error-output/4738/2 "2024-01-02T14:05:00Z")

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Encountered the exact error message when I reran the same data input from previous successful run…