# DisVis runs stuck RUNNING

**URL:** <https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971>\
**Category:** DISVIS\
**Created:** [April 28, 2020, 2:33pm UTC](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971 "2020-04-28T14:33:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![GArmony](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GArmony](https://ask.bioexcel.eu/u/GArmony)\
**Post date:** [April 28, 2020, 2:33pm UTC](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971/1 "2020-04-28T14:33:27Z")

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Hello,

For the past two weeks I am struggling with running DisVis.  
sometimes when i submit a run it is stuck in running status.  
A few times it seems that the issue was with file formatting but I have cases when I submit the same files (either with the same name or renamed) and some runs finish while the other are stuck.  
For example eEW\_3D63Tmn9 is stuck while eEW\_3D67qjlu finished.

DisVis is very useful for me but this inconsistency is very frustrating.

I would be very grateful if someone can help me solve this.

Gadi Armony

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [April 28, 2020, 2:55pm UTC](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971/2 "2020-04-28T14:55:32Z")

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Hi Gadi

Which URL are you exactly accessing when submitting runs?  
Cheers  
Alexandre

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**Author:** ![GArmony](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GArmony](https://ask.bioexcel.eu/u/GArmony)\
**Post date:** [April 28, 2020, 3:07pm UTC](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971/3 "2020-04-28T15:07:31Z")

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I submit here:  
[https://bianca.science.uu.nl/disvis/submit](https://bianca.science.uu.nl/disvis/submit)  
I use the user garmony

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**Author:** ![J.Schaarschmidt](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@J.Schaarschmidt](https://ask.bioexcel.eu/u/J.Schaarschmidt)\
**Post date:** [April 28, 2020, 6:56pm UTC](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971/4 "2020-04-28T18:56:36Z")

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the issue should be fixed, you should now also be able to access the results of the runs that were still reported as running under the link provided in the submission mail

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**Author:** ![GArmony](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@GArmony](https://ask.bioexcel.eu/u/GArmony)\
**Post date:** [April 28, 2020, 8:35pm UTC](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971/5 "2020-04-28T20:35:40Z")

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great!  
thank you very much!