# CSBPortal account inactive (403) and HADDOCK3 reproducible workflow inquiry
**URL:** https://ask.bioexcel.eu/t/csbportal-account-inactive-403-and-haddock3-reproducible-workflow-inquiry/6260
**Category:** HADDOCK
**Created:** [September 14, 2026, 3:50pm UTC](https://ask.bioexcel.eu/t/csbportal-account-inactive-403-and-haddock3-reproducible-workflow-inquiry/6260 "2026-09-14T15:50:32Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@ysp87940255](https://ask.bioexcel.eu/u/ysp87940255)
#### Post date: [September 14, 2026, 3:50pm UTC](https://ask.bioexcel.eu/t/csbportal-account-inactive-403-and-haddock3-reproducible-workflow-inquiry/6260/1 "2026-09-14T15:50:32Z")
Dear BonvinLab/WeNMR support team,
I can log in to CSBPortal and view the user dashboard, but requesting elevated `Guru` permissions returns HTTP 403 with the API response `{“error”:“user is not active”}`. The account therefore remains at `EASY` permission. I also noticed that the city field appears to have been truncated to two characters, and the dashboard provides no profile-edit option. Could you please activate the account, correct or reopen the registration details if needed, or advise which account-verification step is still required? I have not repeated the failed request.
We are preparing a preregistered protein-peptide docking study for computational prioritization. No docking job has yet been submitted and no docking output has been observed.
The frozen workflow requires HADDOCK3 `2026.8.0`, release commit `60c427d953db7a5ad739ca96033af6dc81bcccfc`, with the module sequence `topoaa → rigidbody → seletop → flexref → emref`. The complete factorial design contains five receptor structures, two restraint conditions, nine peptide labels, four selected starting conformers per label, and eight fixed independent `iniseed` values, for 720 complete runs.
After the account-status issue is resolved, could you also please confirm:
1. Which HADDOCK3 release or commit is currently used by the portal worker?
2. Can a job be pinned to HADDOCK3 `2026.8.0` or the commit above?
3. Can a complete HADDOCK3 workflow/config be uploaded without changes to module order, seeds, sampling parameters, or selection settings?
4. Which workflow fields are rewritten by the portal, and can the final rewritten config be downloaded before execution?
5. Which CNSsolve version, patch level, and HADDOCK-specific build are used by the worker?
6. Does portal execution cover CNS authorization for registered academic/non-profit users, or is separate CNS authorization required from the study institution?
7. Can 720 runs be submitted as a governed batch, and what queue, concurrency, storage, input-size, and result-retention limits apply?
8. Does the portal provide the official restraint-generation service for an author-approved active/passive residue definition, with the exact generated AIR file available for archiving?
9. Can the portal encode a separately approved broad-surface or center-of-mass less-constrained policy without substituting hidden defaults?
10. Which environment identifiers, image digests, job IDs, logs, and citation text should be retained for reproducibility?
We will not submit the production batch until the exact guided AIR artifact and less-constrained policy artifact have been approved and hashed. We can provide the frozen preregistration hash, task-package manifest, task index hash, input hashes, and machine-readable unresolved-requirements record if useful.
Kind regards,
## Attachments available on request
- `analysis/preregistration.json`
- `analysis/execution_environment_amendment_draft.json`
- `haddock/haddock_package_manifest.json`
- `haddock/haddock_unresolved_requirements.json`
- `haddock/haddock_tasks.csv`
- `peptides/sequence_manifest.csv`
- `peptides/ensemble_summary.csv`
- `peptides/ensemble_policy.json`
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### Author:  [@AKravchenko](https://ask.bioexcel.eu/u/AKravchenko)
#### Post date: [September 15, 2026, 9:14am UTC](https://ask.bioexcel.eu/t/csbportal-account-inactive-403-and-haddock3-reproducible-workflow-inquiry/6260/2 "2026-09-15T09:14:34Z")
The web portal is running HADDOCK2.5, while HADDOCK3 is an independent command-line tool. Both are fine for the workflow you describe. If you prefer to use HADDOCK3, I suggest you start by checking its [github](https://github.com/haddocking/haddock3) and [user manual](https://www.bonvinlab.org/haddock3-user-manual/); and if you prefer to use the web portal, the [basic tutorial](https://www.bonvinlab.org/education/HADDOCK24/HADDOCK24-protein-protein-basic/) is a good place to start.
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### Author:  [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)
#### Post date: [September 15, 2026, 1:30pm UTC](https://ask.bioexcel.eu/t/csbportal-account-inactive-403-and-haddock3-reproducible-workflow-inquiry/6260/3 "2026-09-15T13:30:35Z")
The haddock3 server is very much in development at this time. It is there for testing but not for production.