# Can not receive emails

**URL:** <https://ask.bioexcel.eu/t/can-not-receive-emails/2408>\
**Category:** Uncategorized\
**Created:** [August 20, 2020, 2:06am UTC](https://ask.bioexcel.eu/t/can-not-receive-emails/2408 "2020-08-20T02:06:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![wwanh](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@wwanh](https://ask.bioexcel.eu/u/wwanh)\
**Post date:** [August 20, 2020, 2:06am UTC](https://ask.bioexcel.eu/t/can-not-receive-emails/2408/1 "2020-08-20T02:06:25Z")

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Dear all,  
I have successfully carried out a protein-protein interface prediction calculation using the web server.

After job submission , I never received any emails of my results over 10 days.

I have been monitoring my SPAM folder as well as all folders in my gmail account. Can anybody explain what may be going on? Thank you!

I created another account with a different email address and again I am not receiving any mails, which at least confirms that my email is valid. What could be going on? Any way someone on your end could check a sort of log?