# Account permission issue: Profile shows GURU but cannot access Guru interface (HADDOCK 2.4)

**URL:** <https://ask.bioexcel.eu/t/account-permission-issue-profile-shows-guru-but-cannot-access-guru-interface-haddock-2-4/6032>\
**Category:** HADDOCK\
**Created:** [March 9, 2026, 9:41am UTC](https://ask.bioexcel.eu/t/account-permission-issue-profile-shows-guru-but-cannot-access-guru-interface-haddock-2-4/6032 "2026-03-09T09:41:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lili](https://avatars.discourse-cdn.com/v4/letter/l/b38774/32.png) [@Lili](https://ask.bioexcel.eu/u/Lili)\
**Post date:** [March 9, 2026, 9:41am UTC](https://ask.bioexcel.eu/t/account-permission-issue-profile-shows-guru-but-cannot-access-guru-interface-haddock-2-4/6032/1 "2026-03-09T09:41:29Z")

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Dear HADDOCK Team,

I am encountering an issue with my account permissions.

My profile clearly shows “Permissions: GURU” for HADDOCK 2.4. However, when I try to access the Guru interface (via submit/3), I am automatically redirected back to the Easy interface. I have tried clearing cookies, using incognito mode, and re-logging, but the issue persists.

I need to upload custom CNS topology and parameter files (.top and .param) for a modified residue (Lactoyl-Lysine, KLA).

Could you please check my account status?  
My username is: Lili

Thank you!

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**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [March 9, 2026, 10:01am UTC](https://ask.bioexcel.eu/t/account-permission-issue-profile-shows-guru-but-cannot-access-guru-interface-haddock-2-4/6032/2 "2026-03-09T10:01:30Z")

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The server uses now email as usernames. We need that info to check your status.

> I am encountering an issue with my account permissions.
> 
> My profile clearly shows “Permissions: GURU” for HADDOCK 2.4. However, when I try to access the Guru interface (via submit/3), I am automatically redirected back to the Easy interface. I have tried clearing cookies, using incognito mode, and re-logging, but the issue persists.
> 
> I need to upload custom CNS topology and parameter files (.top and .param) for a modified residue (Lactoyl-Lysine, KLA).

This is not possible on the server.