# Account not activated - 汪予诺, 中国热带农业科学院

**URL:** https://ask.bioexcel.eu/t/account-not-activated/6255
**Category:** HADDOCK
**Created:** [September 13, 2026, 1:30pm UTC](https://ask.bioexcel.eu/t/account-not-activated/6255 "2026-09-13T13:30:37Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![847932379](https://avatars.discourse-cdn.com/v4/letter/8/d2c977/32.png) [@847932379](https://ask.bioexcel.eu/u/847932379)
#### Post date: [September 13, 2026, 1:30pm UTC](https://ask.bioexcel.eu/t/account-not-activated/6255/1 "2026-09-13T13:30:37Z")

</div>

Dear HADDOCK support team,

My account is activated by e-mail, but after logging in the portal still reports  
that it is not activated / restricted to team members, and I cannot submit jobs.

Registered e-mail: [847932379@qq.com](mailto:847932379@qq.com)  
Name: 汪予诺  
Institution: 中国热带农业科学院  
Problem: [CSBPortal](https://wenmr.science.uu.nl/haddock2.4/submit/1) bounces back to the  
portal home page with a “restricted to team members” message.  
Tried: activation link, re-login, incognito window, dashboard → Services →   
HADDOCK v2.4 → Go to service.

Could you please activate my account for the HADDOCK service? Thank you!