# Account not activated

**URL:** <https://ask.bioexcel.eu/t/account-not-activated/6235>\
**Category:** HADDOCK\
**Tags:** haddock\
**Created:** [August 19, 2026, 4:30pm UTC](https://ask.bioexcel.eu/t/account-not-activated/6235 "2026-08-19T16:30:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mint](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@Mint](https://ask.bioexcel.eu/u/Mint)\
**Post date:** [August 19, 2026, 4:30pm UTC](https://ask.bioexcel.eu/t/account-not-activated/6235/1 "2026-08-19T16:30:42Z")

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Dear BonvinLab support,

I have registered a HADDOCK account at [wenmr.science.uu.nl/haddock2.4]( [HADDOCK Web Server](https://wenmr.science.uu.nl/haddock2.4) ) with my email address [3306468382@qq.com](mailto:3306468382@qq.com). However, my account remains unactivated up to now. Could you kindly help activate my account?

Many thanks for your assistance.

Best regards

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<div class="post-metadata">

**Author:** ![amjjbonvin](https://dub1.discourse-cdn.com/flex013/user_avatar/ask.bioexcel.eu/amjjbonvin/32/23_2.png) [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\
**Post date:** [August 19, 2026, 6:02pm UTC](https://ask.bioexcel.eu/t/account-not-activated/6235/2 "2026-08-19T18:02:15Z")

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Activation is not automatic - if your account is still not active then you either did not validate yet your email (check your spam) or did not provide proper information at registration time

There are currently no pending requests