# Account not activated- Shengnan Wang-Yangzhou Univerisity

**URL:** <https://ask.bioexcel.eu/t/account-not-activated-shengnan-wang-yangzhou-univerisity/6262>\
**Category:** HADDOCK\
**Created:** [September 15, 2026, 7:22am UTC](https://ask.bioexcel.eu/t/account-not-activated-shengnan-wang-yangzhou-univerisity/6262 "2026-09-15T07:22:09Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![wangshengnanwsnj](https://avatars.discourse-cdn.com/v4/letter/w/8797f3/32.png) [@wangshengnanwsnj](https://ask.bioexcel.eu/u/wangshengnanwsnj)\
**Post date:** [September 15, 2026, 7:22am UTC](https://ask.bioexcel.eu/t/account-not-activated-shengnan-wang-yangzhou-univerisity/6262/1 "2026-09-15T07:22:09Z")

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The HADDOCK category is meant to discuss any HADDOCK-related issue. For general information about HADDOCK refer to [HADDOCK – Bonvin Lab](http://www.bonvinlab.org/software/haddock2.4)

Dear HADDOCK Support Team,

```
  I have registered and confirm,but it shows "Your account has not been activated yet, you won't be able to use the services until it is activated. If your request is pending for more than 24h, please send an email to with your registered e-mail." Could you please help me solve the problem? Looking forward to your response. 

```

Best regards