# DISVIS **URL:** https://ask.bioexcel.eu/c/disvis/13.md [Latest](https://ask.bioexcel.eu/latest.md) · [Categories](https://ask.bioexcel.eu/categories.md) · [Tags](https://ask.bioexcel.eu/tags.md) --- ## [About the DISVIS forum](https://ask.bioexcel.eu/t/about-the-disvis-forum/190)
**Author:** [@amjjbonvin](https://ask.bioexcel.eu/u/amjjbonvin)\ **Replies:** 0
This is the help forum for DISVIS, a software and web portal that allows you to visualizes and quantify the information content of distance restraints between macromolecular complexes --- ## [DisVis: Server error](https://ask.bioexcel.eu/t/disvis-server-error/6244)
**Author:** [@lpp1](https://ask.bioexcel.eu/u/lpp1)\ **Replies:** 0\ **Last updated:** [September 3, 2026, 7:41am UTC](https://ask.bioexcel.eu/t/disvis-server-error/6244 "2026-09-03T07:41:16Z")
I have been trying to generate a DisVis output for several weeks now. But every time I submit a job I get an “Internal Server Error” message saying, “The server encountered an internal error and was unable to complete yo… --- ## [Error in generating DISVIS output; job Id 1743432](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211)
**Author:** [@bharti04](https://ask.bioexcel.eu/u/bharti04)\ **Replies:** 8\ **Last updated:** [August 6, 2026, 9:08am UTC](https://ask.bioexcel.eu/t/error-in-generating-disvis-output-job-id-1743432/6211 "2026-08-06T09:08:43Z")
@honoratorv I tried to run DisVis for my protein. It always showed this error “Output not found, please report this error and the id: 1743432”. --- ## [DISVIS ERROR: Output not found](https://ask.bioexcel.eu/t/disvis-error-output-not-found/6220)
**Author:** [@bharti04](https://ask.bioexcel.eu/u/bharti04)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 7:53pm UTC](https://ask.bioexcel.eu/t/disvis-error-output-not-found/6220 "2026-08-03T19:53:35Z")
@honoratorv @David\_Liu I have tried the DISVIS server to run an interaction analysis with my protein-protein interaction. Its always showing the same error Output not found, please report this error and the id: 175302… --- ## [Output not found error 1716323](https://ask.bioexcel.eu/t/output-not-found-error-1716323/6186)
**Author:** [@frankd](https://ask.bioexcel.eu/u/frankd)\ **Replies:** 2\ **Last updated:** [July 5, 2026, 7:42pm UTC](https://ask.bioexcel.eu/t/output-not-found-error-1716323/6186 "2026-07-05T19:42:55Z")
Files are cleaned and properly formatted. Restraints generated through XMAS filter with a salt bridge and known disulfide. Not sure what I need to do? --- ## [DisVis output file not available](https://ask.bioexcel.eu/t/disvis-output-file-not-available/6082)
**Author:** [@DiT](https://ask.bioexcel.eu/u/DiT)\ **Replies:** 7\ **Last updated:** [April 23, 2026, 1:47pm UTC](https://ask.bioexcel.eu/t/disvis-output-file-not-available/6082 "2026-04-23T13:47:23Z")
Hi! I tried to run the DisVis server and it went through; but the downloaded file size is very small, only 670+ KB and can’t be unzipped… Could you please take a look into this? My run ID is: Run maV\_42zpMTCV Best, Di… --- ## [Longer than usual disvis run time?](https://ask.bioexcel.eu/t/longer-than-usual-disvis-run-time/5953)
**Author:** [@ewey](https://ask.bioexcel.eu/u/ewey)\ **Replies:** 1\ **Last updated:** [November 18, 2025, 3:40pm UTC](https://ask.bioexcel.eu/t/longer-than-usual-disvis-run-time/5953 "2025-11-18T15:40:56Z")
Hi! I have submitted some files and they are taking longer than usual to run in disvis. Is everything okay with the server? My first few jobs are slv\_40CTIjea, slv\_40CTIjea, slv\_40CTLTty and slv\_40CTNJ-x. Thanks! --- ## [DisVis Server Down? July 2025](https://ask.bioexcel.eu/t/disvis-server-down-july-2025/5797)
**Author:** [@tarren.loughran](https://ask.bioexcel.eu/u/tarren.loughran)\ **Replies:** 0\ **Last updated:** [July 11, 2025, 1:35am UTC](https://ask.bioexcel.eu/t/disvis-server-down-july-2025/5797 "2025-07-11T01:35:55Z")
Hi there, When I enter in the required information for a DisVis run and press submit, the webpage pauses for a second before resetting the page and requiring me to re-enter the fixed/scanning chain files and the restrai… --- ## [Long DisVis run time and error](https://ask.bioexcel.eu/t/long-disvis-run-time-and-error/5364)
**Author:** [@Simon.comtois.marott](https://ask.bioexcel.eu/u/Simon.comtois.marott)\ **Replies:** 1\ **Last updated:** [December 11, 2024, 4:39pm UTC](https://ask.bioexcel.eu/t/long-disvis-run-time-and-error/5364 "2024-12-11T16:39:48Z")
Hello, Is it possible that there is a problem with the DISVIS serveur? My search seems to run forever or I get a message error and I don’t get an email as I usually get from Haddock. Thanks! --- ## [Long DisVis Run Time](https://ask.bioexcel.eu/t/long-disvis-run-time/5263)
**Author:** [@kmcasazz](https://ask.bioexcel.eu/u/kmcasazz)\ **Replies:** 1\ **Last updated:** [September 23, 2024, 11:11am UTC](https://ask.bioexcel.eu/t/long-disvis-run-time/5263 "2024-09-23T11:11:04Z")
Hi, I submitted a quick scanning job that was taking a very long time to run (\>5 hours). I then tried running the tutorial files with quick scanning and that has now been running for almost 2 hours and has not finished … --- ## [DisVis server seems to be down?](https://ask.bioexcel.eu/t/disvis-server-seems-to-be-down/4985)
**Author:** [@DiT](https://ask.bioexcel.eu/u/DiT)\ **Replies:** 4\ **Last updated:** [May 21, 2024, 8:01am UTC](https://ask.bioexcel.eu/t/disvis-server-seems-to-be-down/4985 "2024-05-21T08:01:37Z")
Hi! I have tried several input for a quick scanning run but all failed, could you please check if the server is done? always returned this error: Output not found, please report this error and the run\_id: maV\_3Vzol8ut … --- ## [DisVis server down April 2024](https://ask.bioexcel.eu/t/disvis-server-down-april-2024/4911)
**Author:** [@fcastilla26](https://ask.bioexcel.eu/u/fcastilla26)\ **Replies:** 3\ **Last updated:** [May 14, 2024, 8:53am UTC](https://ask.bioexcel.eu/t/disvis-server-down-april-2024/4911 "2024-05-14T08:53:18Z")
Hi, I am trying to run some DisVis predictions but they have not finished for several days now. This makes me think that the server is down. Is this the case? Francisco Castilla --- ## [Disvis error output](https://ask.bioexcel.eu/t/disvis-error-output/4774)
**Author:** [@adios](https://ask.bioexcel.eu/u/adios)\ **Replies:** 2\ **Last updated:** [May 14, 2024, 8:52am UTC](https://ask.bioexcel.eu/t/disvis-error-output/4774 "2024-05-14T08:52:09Z")
I am doing a run on the webserver and i see this error Output not found, please report this error and the run\_id: pZT\_3UclTs7P THANKS --- ## [Successfully submitted job returns "failed"](https://ask.bioexcel.eu/t/successfully-submitted-job-returns-failed/3541)
**Author:** [@Davidswm](https://ask.bioexcel.eu/u/Davidswm)\ **Replies:** 14\ **Last updated:** [April 15, 2024, 12:47pm UTC](https://ask.bioexcel.eu/t/successfully-submitted-job-returns-failed/3541 "2024-04-15T12:47:49Z")
I successfully submitted a job to DISVIS with two molecules (one that is 486 a.a.) and the other about the same size with a cross-linking restraint file. I had to edit the .pdb files to get them past the error checks, bu… --- ## [Finding of C-alpha C-alpha distance in Restraints file in Tutorial](https://ask.bioexcel.eu/t/finding-of-c-alpha-c-alpha-distance-in-restraints-file-in-tutorial/4893)
**Author:** [@Devid](https://ask.bioexcel.eu/u/Devid)\ **Replies:** 1\ **Last updated:** [April 2, 2024, 12:38pm UTC](https://ask.bioexcel.eu/t/finding-of-c-alpha-c-alpha-distance-in-restraints-file-in-tutorial/4893 "2024-04-02T12:38:40Z")
Dear all I was going through the tutorial for submission of job in DisVis. But I did not understant the C-alpha C-alpha distance that have been taken as 23. I have gone through the link given and read that paper but I d… --- ## [DISVIS server not functioning](https://ask.bioexcel.eu/t/disvis-server-not-functioning/4816)
**Author:** [@Aleksandr](https://ask.bioexcel.eu/u/Aleksandr)\ **Replies:** 2\ **Last updated:** [February 8, 2024, 2:04pm UTC](https://ask.bioexcel.eu/t/disvis-server-not-functioning/4816 "2024-02-08T14:04:25Z")
Hello, I have problems with DisVis server, each time I try to perform an analysis, I get an error. I tried both the example data provided on the website and my own - didn’t work out. Is DisVis webserver working at all? T… --- ## [Disvis webserver error output](https://ask.bioexcel.eu/t/disvis-webserver-error-output/4738)
**Author:** [@andreagraziadei](https://ask.bioexcel.eu/u/andreagraziadei)\ **Replies:** 1\ **Last updated:** [January 2, 2024, 2:05pm UTC](https://ask.bioexcel.eu/t/disvis-webserver-error-output/4738 "2024-01-02T14:05:00Z")
I am doing a run on the webserver and i see this error Output not found, please report this error and the run\_id: agc\_3TS420Dz I have never seen this one before- I am pretty sure the files are formatted correctly… any … --- ## [DisVis Internal Server Error](https://ask.bioexcel.eu/t/disvis-internal-server-error/4360)
**Author:** [@David\_Liu](https://ask.bioexcel.eu/u/David_Liu)\ **Replies:** 4\ **Last updated:** [June 7, 2023, 8:42am UTC](https://ask.bioexcel.eu/t/disvis-internal-server-error/4360 "2023-06-07T08:42:04Z")
Hi, I was trying to submit another run into DisVis but encourter an internal server error. Normally after submitting a job I will receive a confirmation email and then upon the job finishing, I will receive another emai… --- ## [FAILED job on local run](https://ask.bioexcel.eu/t/failed-job-on-local-run/4225)
**Author:** [@valerio](https://ask.bioexcel.eu/u/valerio)\ **Replies:** 4\ **Last updated:** [March 30, 2023, 1:09pm UTC](https://ask.bioexcel.eu/t/failed-job-on-local-run/4225 "2023-03-30T13:09:27Z")
Dear Responsible, I also have experienced several failed submissions. I read some of the preceeding conversation and tried to check the chains ID to match the restrain files. Everything seems fine to me: fixed chain is… --- ## [Repeated Failed DisVis Run](https://ask.bioexcel.eu/t/repeated-failed-disvis-run/3964)
**Author:** [@rzimmermann](https://ask.bioexcel.eu/u/rzimmermann)\ **Replies:** 3\ **Last updated:** [February 2, 2023, 4:06pm UTC](https://ask.bioexcel.eu/t/repeated-failed-disvis-run/3964 "2023-02-02T16:06:42Z")
Hi! I am new to DisVis but have gone through the tutorial and had success at submitting those PDBs and restraints file for DisVis analysis. However, when I go to submit my jobs with my protein files I am running into is… --- ## [DisVis fails with when using Interaction Analysis (Residue selection - Optional)](https://ask.bioexcel.eu/t/disvis-fails-with-when-using-interaction-analysis-residue-selection-optional/3718)
**Author:** [@SarahB](https://ask.bioexcel.eu/u/SarahB)\ **Replies:** 1\ **Last updated:** [May 16, 2022, 3:51pm UTC](https://ask.bioexcel.eu/t/disvis-fails-with-when-using-interaction-analysis-residue-selection-optional/3718 "2022-05-16T15:51:53Z")
Hello my DisVis jobs fail when I use Interaction Analysis (Residue selection - Optional). They run if I do not give this file. --- ## [Run into internal server error when submitting job](https://ask.bioexcel.eu/t/run-into-internal-server-error-when-submitting-job/3991)
**Author:** [@DiT](https://ask.bioexcel.eu/u/DiT)\ **Replies:** 4\ **Last updated:** [November 21, 2022, 10:44am UTC](https://ask.bioexcel.eu/t/run-into-internal-server-error-when-submitting-job/3991 "2022-11-21T10:44:04Z")
Hi DisVis team! Would you mind checking the server status? I ran into “internal server error” for every attempt made today, which I have no problem processing my jobs yesterday. Kind regards, DiT always come back wit… --- ## [Unusually long DisVis queue times](https://ask.bioexcel.eu/t/unusually-long-disvis-queue-times/3643)
**Author:** [@k.g.stevens](https://ask.bioexcel.eu/u/k.g.stevens)\ **Replies:** 5\ **Last updated:** [June 9, 2022, 8:11am UTC](https://ask.bioexcel.eu/t/unusually-long-disvis-queue-times/3643 "2022-06-09T08:11:05Z")
Hi, I am waiting on the results for 2 DisVis jobs (jiH\_3LXQ3oY3 & jiH\_3LXQ2FB5), which were submitted to your server early on Friday. I usually find the results completed within 1 hour, whereas these jobs are still list… --- ## [The grid version of DisVis is currently UNAVAILABLE](https://ask.bioexcel.eu/t/the-grid-version-of-disvis-is-currently-unavailable/3534)
**Author:** [@dwendscheck](https://ask.bioexcel.eu/u/dwendscheck)\ **Replies:** 2\ **Last updated:** [March 15, 2022, 12:43pm UTC](https://ask.bioexcel.eu/t/the-grid-version-of-disvis-is-currently-unavailable/3534 "2022-03-15T12:43:58Z")
Hello DisVis Support Team, I tried to run DisVis via the web portal but the submission failed (It tells "An error occurred. Sorry, the page you are looking for is currently unavailable. Please try again later. If you … --- ## [Interaction analysis with large number of residues](https://ask.bioexcel.eu/t/interaction-analysis-with-large-number-of-residues/3402)
**Author:** [@andreagraziadei](https://ask.bioexcel.eu/u/andreagraziadei)\ **Replies:** 2\ **Last updated:** [January 12, 2022, 9:55pm UTC](https://ask.bioexcel.eu/t/interaction-analysis-with-large-number-of-residues/3402 "2022-01-12T21:55:51Z")
Hello, I am running disvis with a single proteins against a ribosome. I am running locally as the run would not submit on the server (I imagine there is a residue limit there). It works! once I renumber residues and edi… --- ## [DisVis submission problem](https://ask.bioexcel.eu/t/disvis-submission-problem/3151)
**Author:** [@bogac](https://ask.bioexcel.eu/u/bogac)\ **Replies:** 2\ **Last updated:** [September 15, 2021, 12:00pm UTC](https://ask.bioexcel.eu/t/disvis-submission-problem/3151 "2021-09-15T12:00:36Z")
Hello everyone, I have been using DisVis for a while, but recently after I submit a job, basically it returns to the submission page without even saying anything. Normally, after submission, it would say if submission w… --- ## [DISVIS URL not found](https://ask.bioexcel.eu/t/disvis-url-not-found/3147)
**Author:** [@FadyBaselious](https://ask.bioexcel.eu/u/FadyBaselious)\ **Replies:** 6\ **Last updated:** [July 2, 2021, 10:05am UTC](https://ask.bioexcel.eu/t/disvis-url-not-found/3147 "2021-07-02T10:05:49Z")
When I press the link to DISVIS server I get the error NOT FOUND. Is the server still working? --- ## [Uploading to server fails without error output](https://ask.bioexcel.eu/t/uploading-to-server-fails-without-error-output/2076)
**Author:** [@pascal.albanese](https://ask.bioexcel.eu/u/pascal.albanese)\ **Replies:** 10\ **Last updated:** [June 10, 2020, 7:52am UTC](https://ask.bioexcel.eu/t/uploading-to-server-fails-without-error-output/2076 "2020-06-10T07:52:03Z")
Hello, i’m trying to submit some jobs but after uploading the files I got the blank form back without error messages. I cleaned up all PDBs using PDBtools, all with unique chain identifiers, \<99999 atoms \<9999 residues… --- ## [Disvis PyArray XDECREF error](https://ask.bioexcel.eu/t/disvis-pyarray-xdecref-error/2060)
**Author:** [@andreagraziadei](https://ask.bioexcel.eu/u/andreagraziadei)\ **Replies:** 5\ **Last updated:** [June 10, 2020, 7:31am UTC](https://ask.bioexcel.eu/t/disvis-pyarray-xdecref-error/2060 "2020-06-10T07:31:06Z")
hello, I have installed Disvis on a Linux system with python2.7.17 using python setup.py install The installation completes successfully but with the following warning: src/\_extensions.c:194:5: warning: implicit decl… --- ## [DisVis runs stuck RUNNING](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971)
**Author:** [@GArmony](https://ask.bioexcel.eu/u/GArmony)\ **Replies:** 4\ **Last updated:** [April 28, 2020, 8:35pm UTC](https://ask.bioexcel.eu/t/disvis-runs-stuck-running/1971 "2020-04-28T20:35:40Z")
Hello, For the past two weeks I am struggling with running DisVis. sometimes when i submit a run it is stuck in running status. A few times it seems that the issue was with file formatting but I have cases when I subm… [Next page](https://ask.bioexcel.eu/c/disvis/13.md?page=1)